DIGIOP™ Control User ManualProducts: AI Series, EI Series Network Video Recorders Please read this manual before using your server, and always follo
6www.digiop.comSECTION 3: USING DIGIOP™ CONTROLSECTION 3 Using DIGIOP™ ControlThe DIGIOP™ Control interface can be opened either through a web brows
7DIGIOP™ Control User ManualSECTION 3: USING DIGIOP™ CONTROLIn the following example, the Role “Manager” was created by creating a new Role in the Use
8www.digiop.comSECTION 3: USING DIGIOP™ CONTROLThe System-level permissions for DIGIOP menu above can be opened by clicking (highlighting) a system in
9DIGIOP™ Control User ManualSECTION 3: USING DIGIOP™ CONTROL3.3 Add IP cameras to the NVR/hDVRThe DIGIOP™ server will automatically discover the IP c
10www.digiop.comSECTION 3: USING DIGIOP™ CONTROL4. Repeat this procedure to add additional cameras to DIGIOP™ Control. 5. In the left frame of the h
11DIGIOP™ Control User ManualSECTION 3: USING DIGIOP™ CONTROL3. Click Save to update the video server with the new IP camera. 3.5 Edit camera settin
12www.digiop.comSECTION 3: USING DIGIOP™ CONTROL2. In the settings list at the right, change the items as needed. 3. Click Save to update the video
13DIGIOP™ Control User ManualSECTION 3: USING DIGIOP™ CONTROL3. Click the New Stream data stream you want to add to the server. A properties window w
14www.digiop.comSECTION 3: USING DIGIOP™ CONTROL3.6.1 A New RuleA rule is an action for a device that triggered. To setup a rule, click New Rule on t
15DIGIOP™ Control User ManualSECTION 3: USING DIGIOP™ CONTROL3.6.2 Data server Recorder EventsRecorder events display shows the occurrence of I/O eve
iiwww.digiop.comRevision HistoryRevision Date Reason for Change1.0 7/18/11 Initial release. LEGAL NOTICE DIGIOP™ products are designed to meet safety
16www.digiop.comSECTION 3: USING DIGIOP™ CONTROL3.7 Create GroupA group is a selection of cameras and/or data streams that can be displayed as a unit
17DIGIOP™ Control User ManualSECTION 3: USING DIGIOP™ CONTROL6. Open the Groups list in the left frame by clicking the associated icon. Verify that
18www.digiop.comSECTION 3: USING DIGIOP™ CONTROL2. In the Tour settings window, enter the name of the tour in the Name eld. 3. Add a group to the t
19DIGIOP™ Control User ManualSECTION 3: USING DIGIOP™ CONTROL3. Click Save to update DIGIOP™ Control. 3.9 Create RoleCreate Role is used to create c
20www.digiop.comSECTION 3: USING DIGIOP™ CONTROLwww.digiop.com3. In the Role menu, enter the name of the Role in the Name eld. 4. Enter a descripti
21DIGIOP™ Control User ManualSECTION 3: USING DIGIOP™ CONTROL3. Click Save to update DIGIOP™ Control. 3.10 Create UserCreate User is used to create
22www.digiop.comSECTION 3: USING DIGIOP™ CONTROL3. In the User settings window, enter:Name Email address Password and Conrm Password Security Questi
23DIGIOP™ Control User ManualSECTION 4: USING VIEWERSECTION 4 ViewerViewer is a video search and backup utility that resides on the NVR or hDVR serv
24www.digiop.comSECTION 4: USING VIEWER NOTEBy default, Viewer opens at the end of the current recorded les. No new recording occurs while the Search
25DIGIOP™ Control User ManualSECTION 4: USING VIEWERItem Name Description11 Scan bar (cursor)Lets you slide a scan bar along the time line and quickly
iiiDIGIOP™ Control User ManualTable of ContentsSECTION 1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26www.digiop.comSECTION 4: USING VIEWER5. The timeline is rst displayed in 24-hour intervals. Click anywhere on the timeline to select an hour [2].
27DIGIOP™ Control User ManualSECTION 4: USING VIEWERNo Zoom Maximum ZoomCOPYING VIDEOThe Copy Video feature permits backing up the video from multiple
28www.digiop.comSECTION 4: USING VIEWER4. Select the Start Date/Time and the End Date/Time. Use the drop arrows to open the calendar.5. Click the Ad
29DIGIOP™ Control User ManualSECTION 4: USING VIEWER6. In the Destination eld browse to identify the location to where you want to copy the le. The
30www.digiop.comSECTION 4: USING VIEWER NOTE4CIF images are interlaced. When printing an image where the source was a dynamic (moving) image, t
31DIGIOP™ Control User ManualSECTION 4: USING VIEWER3. Select the date/time to start the search of video recorded on this camera.4. From the Search
32www.digiop.comSECTION 4: USING VIEWERTable 2. Smart Search optionsItem Name Description1 Zoom Only impacts playback. (1) Choose a record. (2) Click
33DIGIOP™ Control User ManualSECTION 4: USING VIEWER — Square –Click on the desired location on the image and then drag the mouse to dene a “square”
34www.digiop.comSECTION 4: USING VIEWER15. Begin the search by clicking Search Next Movement. The search pauses at the rst event (i.e., movement is
35DIGIOP™ Control User ManualSECTION 4: USING VIEWER3. Select a camera from the Camera Number list. Press and hold the Ctrl key to select multiple ca
ivwww.digiop.comAPPENDIX H System Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36www.digiop.comSECTION 4: USING VIEWER NOTEIf you are viewing a multi-division screen when you search for these events, all of the camera views are s
37DIGIOP™ Control User ManualSECTION 4: USING VIEWERADDING A PRINTER, ADJUSTING THE VOLUME, SEARCHING WITH THE CONFIGURE TOOLThe Search Tools > Co
38www.digiop.comSECTION 4: USING VIEWERVolume ControlThis control lets you adjust the playback audio volume by using a sliding volume control.USING TH
39DIGIOP™ Control User ManualSECTION 4: USING VIEWER 2. Select the camera to adjust from the Camera Num drop-down list. NOTEThis option lets you ad
40www.digiop.comAPPENDIX A: SYSTEM TRAY PROGRAMSAPPENDIX A System Tray Programs Several programs are found in the Windows System Tray at the bottom
41DIGIOP™ Control User ManualAPPENDIX A: SYSTEM TRAY PROGRAMS2. In the pop-up window, select the device you want to remove. 3. Wait for the Safe to
42www.digiop.comAPPENDIX B: HARD DRIVE CONFIGURATIONAPPENDIX B Hard Drive Conguration DIGIOP™ systems perform specic hard drive partitioning. To v
43DIGIOP™ Control User ManualAPPENDIX C: SOFTWARE UPGRADE TO DIGIOP ELEMENTS™APPENDIX C Software Upgrade to DIGIOP ELEMENTS™DIGIOP™ systems with pre
44www.digiop.comAPPENDIX C: SOFTWARE UPGRADE TO DIGIOP ELEMENTS™drives or partitions are not aected. This this method recommended only for recovery a
45DIGIOP™ Control User ManualAPPENDIX D: ADDING DIGIOP™ LICENSES APPENDIX D Adding DIGIOP™ LicensesLicenses are added to the system after system rec
1DIGIOP™ Control User ManualSECTION 1: SYSTEM OVERVIEWSECTION 1 System OverviewDIGIOP ELEMENTS™ is a ground breaking Video-Enhanced Intelligence Pla
46www.digiop.comAPPENDIX D: ADDING DIGIOP™ LICENSES Selecting Manage Licenses opens the License Summary Display. 5. On the License Summary display, c
47DIGIOP™ Control User ManualAPPENDIX D: ADDING DIGIOP™ LICENSES 8. Follow the on-screen instructions to complete the activation process. This proces
48www.digiop.comAPPENDIX E: FILE NAMING CONVENTIONSAPPENDIX E File Naming ConventionsNOTEDrives A through to F are reserved for the operating system
49DIGIOP™ Control User ManualAPPENDIX E: FILE NAMING CONVENTIONSFile Naming ConventionIn each daily directory, les are saved in encrypted .DSF and in
50www.digiop.comAPPENDIX F: TCP/IP PORT SETTINGS USING THE FIREWALLAPPENDIX F TCP/IP Port Settings Using the FirewallIf there is a rewall between t
51DIGIOP™ Control User ManualAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGAPPENDIX G Server Hardware TroubleshootingIf you have problems with your sys
52www.digiop.comAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGCode Cause1-2-2 DMA initialization failure1-2-3 DMA page register read/write failure1-3 Vid
53DIGIOP™ Control User ManualAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGNOTEAfter the computer completes POST, all four lights turn o before booting
54www.digiop.comAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGLight Pattern Problem Description Troubleshooting Steps Another failure has occurred. Ensu
55DIGIOP™ Control User ManualAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGCode Cause3-4-2 een retrace failure3-4-3 Search for video ROM failure4–2–1 No
2www.digiop.comSECTION 1: SYSTEM OVERVIEWLocal and Hosted-Enterprise ManagementThe DIGIOP ELEMENTS™ server can be managed either locally or managed by
56www.digiop.comAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGDiagnostic LEDs Power Button LED Problem Description Troubleshooting Steps A possible syst
57DIGIOP™ Control User ManualAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGDiagnostic LEDs Power Button LED Problem Description Troubleshooting Steps Th
58www.digiop.comAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGDiagnostic LEDs Power Button LED Problem Description Troubleshooting Steps Some other fail
59DIGIOP™ Control User ManualAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGError Message Description Hard-disk drive conguration error The hard drive f
60www.digiop.comAPPENDIX G: SERVER HARDWARE TROUBLESHOOTINGError Message Description Seek error The operating system cannot nd a specic track on th
61DIGIOP™ Control User ManualAPPENDIX H: SYSTEM TROUBLESHOOTINGAPPENDIX H System TroubleshootingH.1 Unit does not power upConsideration should be g
62www.digiop.comAPPENDIX H: SYSTEM TROUBLESHOOTINGH.3 Auto Reboot occurs when the Server is runningUnit auto reboots from within the Server software:
63DIGIOP™ Control User ManualAPPENDIX H: SYSTEM TROUBLESHOOTING• Check the Dell diagnostic lights for the associated hardware reference (see tables a
64www.digiop.comAPPENDIX I: RECOVERING A LOST PASSWORDAPPENDIX I Recovering a Lost PasswordIf an administrative password is lost, this procedure let
65DIGIOP™ Control User ManualAPPENDIX J: DATA SERVER STREAMSAPPENDIX J Data Server StreamsThe DIGIOP™ Data Server includes several preset data steam
3DIGIOP™ Control User ManualSECTION 2: USING DIGIOP ELEMENTS™ SOFTWARESECTION 2 Using DIGIOP ELEMENTS™ SoftwareDIGIOPELEMENTS™ consists of DIGIOP™
66www.digiop.comAPPENDIX J: DATA SERVER STREAMSParameter settings: • Name – Name assigned to the device. This name will appear as an item under the d
67DIGIOP™ Control User ManualAPPENDIX J: DATA SERVER STREAMS• Listen Port – (for TCP connection type) the port through which the NVR/hDVR will receiv
68www.digiop.comAPPENDIX J: DATA SERVER STREAMSNCR Cash RegisterSelect this option for data stream capture from NCR® cash registers. Parameter setting
69DIGIOP™ Control User ManualAPPENDIX J: DATA SERVER STREAMSParameter settings: • Name – Name assigned to the cash register. This name will appear as
70www.digiop.comAPPENDIX K: CREATE RULEAPPENDIX K Create RuleA rule is an action for a device that triggered. To setup a rule: 1. Click the Data Se
71DIGIOP™ Control User ManualAPPENDIX K: CREATE RULE3. In the Name eld, assign a Name to identify the rule. 4. In the Schedule eld, open the drop-
72www.digiop.comAPPENDIX K: CREATE RULEParameter settings: — Name – Assign an appropriate name for the upload. — Location ID – Store number or regist
73DIGIOP™ Control User ManualAPPENDIX K: CREATE RULEParameter settings: — Name – Sender name. — SMTP Server – Email SMTP server address. — Username/
74www.digiop.comAPPENDIX K: CREATE RULETo setup the parameter for this action, please contact DIGIOP Support.
75DIGIOP™ Control User ManualAPPENDIX L: WARRANTYAPPENDIX L Warranty InformationWarranty information about your system may be found at: www.digiop.c
4www.digiop.comSECTION 2: USING DIGIOP ELEMENTS™ SOFTWARE• View or add additional licenses to the system.• All Windows 7 desktop options with Admini
5DIGIOP™ Control User ManualSECTION 2: USING DIGIOP ELEMENTS™ SOFTWARE
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